It is super important to have regular check-ups/Aftercare appointments. You need to have your eyes and lenses checked regularly with your optician to ensure your eyes remain healthy.
When you have your check-up, your optician will also provide you with an up to date contact lens specification (prescription). You’ll need this to order your lenses.
You can continue to receive orders until the date your specification expires.
Find out more about keeping your optician in sight when buying your contact lenses.
Ask yourself these questions daily:
- How do my eyes feel while wearing lenses?
- How is my vision?
- How do my eyes look?
If you are concerned by the answer to any of these questions, remove your lenses and contact your optician.
When wearing your contact lenses, always remember, if in doubt – take them out and contact us or speak to your optician.
Emergency Advice
If you ever experience blurred vision, redness, pain or discomfort you must remove your lenses immediately and contact your optician to seek advice.
If you have concerns outside of office hours please contact NHS 111. Just dial 111 and you’ll be directed to the appropriate healthcare professional.
The Superdrug Customer Team are here for you:
Monday to Friday from 8am to 7pm
Saturday 9am to 6pm
Sunday 9am to 5pm
Bank Holidays: 10am to 5pm
Just complete our online form to send an email to our dedicated customer team.
Twitter: @superdrughelp
We may request some of your personal data when you contact us for the sole purpose of handling your query. If you provide us with information on your health, race or ethnic origin ("sensitive data") or information relating to minors, you hereby consent that we process and use this information for the purpose you provided it to us.
We will never share your data with third parties, except certain agents or suppliers if needed to process or answer your query. You can find more information about the personal data we collect from you and how we use it in our Privacy Policy.
Once you've been prescribed your contact lenses your optician will advise you on the correct wear and cleaning regime for that specific lens. It’s always best to stick with this regime and not change unless your optician states otherwise, as this may put the health of your eyes at risk.
You can find our cleaning solutions, your optician will advise you on the best one to suit you and your requirements.
DO
Ensure you visit your optician on a regular basis for aftercare check ups.- Always double check that you’re applying the correct lens to each eye.
- Dispose of your reusable lenses after the recommended period.
- Use fresh solution to clean and store your reusable lenses.
- Contact us if you have any queries regarding your lenses.
- Stop wearing your lenses if they become uncomfortable or your eyes become red or sore - ensure you also contact us or your optician for advice.
- Ensure you only handle your lenses when your hands are clean.
DO NOT
Wear your lenses longer than advised by your optician. Ignore any problems with your eyes.- Handle contact lenses with sharp nails or dirty hands.
- Sleep in your contact lenses (unless they are continuous wear and your optician has advised to do so).
- Wash your lenses or lens case with tap water.
- Change your cleaning method or solution, unless advised to do so by your optician.
- Shower in your lenses
- Swim in your lenses unless wearing water tight goggles.
We are no longer offering a daily disposable contact lens service online.
We are no longer offering a daily disposable contact lens service online. Under General Optical Council regulations, when ordering your contact lenses, you can only be supplied with the lenses as specified by your optician. The details of these lenses will be stated on your contact lens specification, which your optician is required to provide you with once your contact lens fitting or check-up is complete.
What is a contact lens specification?
This is essentially your prescription but for contact lenses. It contains the details required for a contact lens to be ordered for you. It also contains an expiry date, which lets you know when you need to visit your optician for a check-up, so you can ensure your eyes are healthy and continue to order your lenses.
Why do I need my contact lens specification/prescription to order my lenses from Superdrug.com?
Under General Optical Council regulations, we can only supply you with the lenses as specified by your optician. The details of these lenses will be stated on your contact lens specification, which your optician is required to provide you with once your contact lens fitting or check-up is complete.
How can I get my contact lens specification?
Your optician is required to provide you with a written contact lens specification once they have completed fitting with you contact lenses or completed your check-up. So, if this doesn't happen be sure to ask your optician for it.
Is my contact lens prescription the same as my glasses prescription?
No, your glasses prescription will not be the same as your contact lens prescription. This is because contact lenses sit directly on the front surface of your eye, whereas glasses will sit further away. Your optician will calculate the exact prescription you need for your contact lenses and will communicate this on your contact lens specification.
What details should my contact lens specification/prescription include?
Included should be, the lens measurements, power, material and/or brand and indicate the expiry date. It should also give the date you are due for your next scheduled contact lens check-up. Your name, full details of the optician that prescribed your lenses, his/her GOC registration number and the address of the optician’s practice they work in.
Can I order different a different contact lens to the one my optician has fitted me with?
Your optician will prescribe you contact lenses depending on your requirements and what is most suitable for your eyes. If you feel you would like to change the type of contact lenses you wear, we recommend that you consult your optician, as they will be able to assist and advise you further.
How do I order my contact lenses via superdrug.com?
We regret we are no longer offering a daily disposable contact lens service online.
How do I return my contact lenses?
Orders for Contact Lenses can only be returned by post. We are not able to receive contact lens returns in store. You can return your lenses for free by following the instructions below:
- Print your Free Returns Label by visiting your Order History in “My Account” when logged in to your Superdrug.com account (for UK only) or by clicking the link in your order dispatch email.
- Please detail the product, quantity you’re returning, and the reason code as detailed in the return section. You may only return a full order of lenses. Part order of contact lenses are not accepted unless defective.
- Detach the Return Summary and the Freepost Returns Label from the Parcel Summary.
- Place the Return Summary along with the items you are returning inside the parcel.
- Attach the Freepost Returns Label to the outside of the parcel.
- Take the parcel to your local Post Office.
- Make sure you get a proof of postage receipt from the Post Office.
I think my contact lenses are faulty. What should I do?
If you find that your contact lenses are faulty, you can send them back to us by post. We are not able to receive contact lens returns in store.
- To return your faulty lenses, print your Free Returns Label by visiting your Order History in “My Account” when logged in to your Superdrug.com account (for UK only) or by clicking the link in your order dispatch email.
- Please detail the product, quantity you’re returning, and the faulty reason code as detailed in the return section.
- Please make sure you ask the post office for a proof or postage in case it doesn’t reach us.
How often do I need to have a contact lens check-up?
Most people will need a contact lens check-up every 12 month. This may be vary depending on your individual needs so always follow the advice of your optician.
How long can I wear my contact lenses for?
Daily disposable lenses should be worn once and thrown away upon removal. If your lenses are 2 weekly or monthly lenses, these will need to be cleaned and stored in solution overnight. You can typically find the wearing schedule of your contact lenses either on your contact lens specification or the box of the lenses you have been prescribed by your optician. It’s always important to follow the wear schedule specified by your optician.
What do I do if I am unable to remove my contact lens?
Be sure the lens is still in your eye. If your eye is irritated, it may feel like the lens is still present when in fact it’s fallen out. If the lens is still at the centre of your eye, with clean hands, try sliding it down towards the bottom of your eye and gently but firmly pinch it from the edges inwards. If you think the lens has become stuck under your top eyelid, try looking straight ahead into a mirror, tilt your head back slightly and lift your top eye lid as far as possible to see if the lens is there. If you've located it, try sliding it down onto the white of your eye then pinch it out. You could also try placing a few drops of sterile saline solution, lubricating eye drops (specifically formulated for contact lenses) or All-in-One contact lens solution into your eye before trying to remove it again. If you are still not having any luck, see your optician as soon as possible.