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Returns & Refunds Menu

Returns & Refunds

We hope you’ll love your Superdrug order, but if you’d like to return anything, we’ll be happy to refund you for items in unused, resalable condition within 28 days of receipt.

This excludes the following:

  • Marketplace Orders - any marketplace returns must always be sent direct to the Marketplace seller. (See below for more info)
  • Perishable items (e.g. food and baby milk)
  • Medicines
  • Items personalised for you
  • Sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Returned items must be unused and in their original packaging.

You can return your items at any Superdrug Store or send them back to us with Evri. Superdrug is only able to offer exchanges to eligible website purchased products when returned to a Superdrug Store. We are unable to offer exchanges on website products returned to our warehouse.

Below, you’ll find the different return options and step-by-step instructions on how to return any part of your order.

Return to store - United Kingdom & Republic of Ireland

The easiest way to exchange or return any part of your order is to visit one of our stores. Our team will be happy to assist you with your return or help you find the perfect alternative.

All you need to do is bring the following:

  • Please have a copy of your Order Summary ready, either on your mobile device or printed out. You can find it in the Order History section of ‘My Account’ or in your Order Shipped email.
  • The payment card used to place the order

Return by post (United Kingdom only)

You can also easily return all or part of your order by post for free using a Evri return label. Simply follow the instructions on the Evri website, here.

We will send you an email to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.

Returns & Refunds Procedure

Return to store - Our store team will processed your refund immediately and you will receive the funds back into your account within 5 working days.

Return by post - We will send you an email to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.

All Health & Beautycard points earned against any item(s) you return for a refund will be deducted from your card balance.

Returning products supplied by a Marketplace seller

If you are purchasing a product which is sold and shipped by a third-party seller on the Superdrug Marketplace, then the terms set below apply.

Any marketplace returns must always be sent directly to the Marketplace seller. Superdrug is unable to process any Marketplace product returns via our warehouse, our online help team or via any of our stores.

To cancel your order or return the Products for a refund, you must contact the Seller and raise a query through your customer account or through the link in the order confirmation email.

For returning the Products for a refund, you will either receive a document labelled "Returns Information" from the Seller with your Products or you must contact the Seller for their returns address, as shall be notified to you by the Seller. You must check the Returns Information document and follow the steps in that document or as directed to you by the Seller to return the Products. Cost for returns is borne by you as the Customer unless otherwise specified by the Seller. Take care to return the Products within the time period specified.

For full Marketplace returns information and Marketplace T&C’s please click here.

Returning products supplied by a 3rd Party

Some of the products we sell are sent our directly from our suppliers. If your products were supplied by a 3rd party, you'll receive a document labelled ‘Returns Information’ with your order.

Please check the ‘Returns Information’ document and follow the steps to return the product directly to the 3rd party supplier.

Our stores are unable to accept these returns as Superdrug do not handle these products directly