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Welcome to Store Insider

Your virtual shopping experience with Superdrug

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SO, HOW DOES STORE INSIDER WORK?

‘Store Insider’ allows you the benefits of shopping from the comfort of your home or desk, but with the assistance of the Superdrug team. Our fragrance and cosmetics experts are on hand to help you find the product or fragrance for you, or as a gift for others. Hit the ‘Store Insider’ button and connect to one of our team who can guide you to making a great choice, that can be delivered to your door!

Chat to a store insider now

Following these Steps

  1. You can find the Store Insider pop-up on any non-healthcare product page!
  2. Begin a call to one of our friendly live advisors and ensure you allow access to your microphone.
  3. Receive product advice and recommendations from our in-store advisors.
  4. If we help you find something you like, you are able to add the product to your basket and complete the payment process as normal via Superdrug.com
Chat to a store insider now

Frequently asked questions about Store Insider

Why use Store Insider?

‘Store Insider’ allows you the benefits of shopping from the comfort of your home or desk but with the assistance of the Superdrug team. Our fragrance and cosmetics experts are on hand to help you find the product or fragrance for you, or as a gift for others.

Hit the ‘Store Insider’ button and connect to one of our team who can guide you to making a great choice, that can be delivered to your door!

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What details do I need to share during the call?

There is no need to share any personal details at all during your ‘Store Insider’ call. If you’re looking for help with cosmetics or fragrance you might be asked about preferences or existing faves, but there’ll never be any need to share any other details with the team.

If we help you find something you like, you are able to add the product to your basket and complete the payment process as normal via Superdrug.com

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Do I need a camera during the call?

You won’t be on camera during your ‘Store Insider’ call.

However our team will be on camera on during the call so that they can show you product options.

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What if I need some help from the customer service team?

If you have a query or would like to speak us visit our Customer Contact centre

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WHAT OUR OPENING HOURS?

Our team are available from 12pm – 7pm Monday – Saturday and from 11am – 4pm on a Sunday..

When you click to speak to the Store Insider team and you see a green light, we are ready to take your call.

We want to make sure our customers and colleagues have a safe and enjoyable experience at Superdrug. This is why our ‘Be Kind, Shop Kind’ campaign is so important to us, it reminds everyone to be respectful to each other whilst shopping, even online. #BeKindShopKind