Jecca Blac only offers tracked shipping.

We hope you’ll love your Superdrug Marketplace order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt. This excludes the following: perishable items (e.g. food and baby milk), medicines, items personalised for you, sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered) Returned items must be unused and in their original packaging. If you would like to return your product please contact support@jeccablac.com. Please email with your order number and your reasons for wanting a return to support@jeccablac.com. Please allow 10 – 14 working days from our receipt of your return for us to process your refund, though please be advised that it may take between 3 – 5 working days for any refunds to appear on your bank statement. If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. Please do not send your purchase back to the manufacturer. REFUNDS (IF APPLICABLE). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification. If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund. If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Late or missing refunds (if applicable). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@jeccablac.com