Marketplace items cannot be returned via Superdrug Stores, Online Help Team or the Superdrug Warehouse. Returns must be sent back to the Marketplace seller within 28 days of receipt. Please use the label provided in the parcel. If no label is available, please raise a return request via your online account or shipment confirmation email. Stores are unable to accept Marketplace returns as the order was placed directly with the seller and therefore a refund cannot be actioned in store. Due to the personalised nature of our products a return will only be accepted if the item is unworn and the pack is unopened unless there is a product fault. We can only accept ladders as faults if they were present when the packet was first opened.