We accept and process orders during Monday to Friday, 09.00am to 15.00pm, excluding weekends, Bank Holidays and Public Holidays. Any orders received outside these times will be processed on the next working day. Please note, we will only ship orders once we have received cleared payment and customs duties may be payable on orders delivered outside the UK. UK Delivery Options: UK Economy Delivery (2 - 3 working days from date of dispatch) This is the Yodel Tracked service Estimated delivery 2 - 3 days from date of shipping This service is insured and tracked; no signature required. This service is not guaranteed UK Express Delivery (next working Day by 6pm from date of dispatch) This is the DHL Next Working Day Courier Service Claim for loss or damage within 7 days from shipping These rural postcode areas take 2-3 days to deliver: AB30-56, BT, FK17-21, G83, GY9, HS1-9, IM, IV, KA27-28, KW0-99, PA20-99, PH15-99, TR21-25 and ZE Additional information: We deliver to most postal areas in the UK and Northern Ireland, but unfortunately geographical location and carrier availability can restrict our service. There may be occasions where we may not be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly, Isle of Man and outlying regions of the UK. Please note: During times of peak seasonal demand (for example Halloween, World Book Day and Christmas) there may be a slight delay in the dispatch of your order. CHRISTMAS 2024: Orders placed up until 12 noon 24th of December will be delivered from 27th December, depending on a service you selected (Economy or Express). Orders placed after 24th of December 12 noon will be processed and shipped on the 27th of December. 31st December - CLOSED Orders placed after 30th December 3pm will be dispatched on the 2nd of January 2025.

Marketplace items cannot be returned via Superdrug Stores, Online Help Team or the Superdrug Warehouse. Returns must be sent back to the Marketplace seller within 28 days of receipt. Please use the label provided in the parcel. If no label is available, please raise a return request via your online account or shipment confirmation email. Stores are unable to accept Marketplace returns as the order was placed directly with the seller and therefore a refund cannot be actioned in store. All items purchased from us may be returned for a refund within 30 working days from receipt of goods unless otherwise specified on the product listing. For hygiene reasons, we will not accept the return face paints, special effects, stockings, underwear, contact lenses, and wigs if they have been opened or tried on. Any item returned must be received back in its original shipped condition with all original packing. The item must be without damage and in a suitable condition for resale Please note, the buyer will be required to pay for the return postage. To return an item please following the below instructions: Please can you return your unworn costume to us at the following address, including your order number or full name and postcode for identification. Superdrug / Angels Fancy Dress Carnival House Luton Enterprise Park Sundon Park Road Luton, LU3 3GU We will need all original packaging to be returned, including the cardboard header card inside the clear plastic cover. Once received, your return will be inspected and refunded and an email confirmation will be sent. Refunds will be made to the card that was used for the original purchase and are processed as soon as possible, but may take up to 28 days during busy times. Please note your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.