Terms & Conditions Flu JabMenu

Terms & Conditions for Flu Jab Service

1. Information about us

1.1 The Site is operated by Superdrug Stores plc (we / us). Our call centre is operated by FM Outsource.

We are registered in England and Wales under company number 00807043 with our registered office at 51 Sydenham Road, Croydon, Surrey, CR0 2EU. Our UK VAT registration number is GB777947160.1.2 For questions regarding your appointment or any Services, please speak to your pharmacist or nurse. Contact details can be found: Store locator.

2. What we dos

2.1 We provide health information through the Site and offer you the option to book an appointment through our online booking platform or via telephone for a consultation with a registered pharmacist or nurse. You will then receive the flu vaccination service in the health clinic or pharmacy subject to the outcome of the consultation and the assessment of the pharmacist or the nurse on the suitability of the treatment.

2.2 All our pharmacists and nurses are governed by codes of professional ethics and conduct. You can view these professional conduct codes for our pharmacists by visiting the General Pharmaceutical Council at www.pharmacyregulation.org or for our nurses by visiting the Nursing and Midwifery Council www.nmc.org.uk.

3. Our Health Clinics & Pharmacies

3.1 You can book an appointment with a pharmacist or nurse either online through the Site or by phone. We will collect your name and other contact information such as email and phone number. We will email you a confirmation that you have successfully booked an appointment with a health clinic or pharmacy, confirming the date, place and time of your appointment.

3.2 During the consultation process you will be asked to complete a health questionnaire which has been prepared by relevant medical staff and is compliant with medical best practice. It is important that you disclose all relevant facts as this could affect the treatment and any advice you are, or are not, given by our pharmacists and / or nurses. You will also be requested to confirm your understanding of the risks and benefits of the treatments available and confirm you consent and agree to proceed with treatment and the applicable terms and conditions. You will be required to sign a consent form to document this.

3.3 By booking an appointment by phone or through the Site, you confirm that:

You are legally capable of entering into binding contracts; and
You are at least 16 years old.

3.4 Please do not book an appointment on behalf of anyone other than yourself, unless you have permission to do so from the individual. If you are booking an appointment for a child, your confirmation email will contain details of the documentation which you will need to bring to the appointment.

3.6 You accept that the advice given on the Site does not replace your regular healthcare provider. Nothing contained on the Site or in these Terms & Conditions should be construed as medical, commercial, legal or other professional advice.

4. Your personal information

4.1 All personal information you provide will be kept secure and processed in accordance with our Privacy Policy.

You can contact us using the contact methods listed on this webpage.

4.2 We use Health Bridge Limited to provide certain services to us. In particular:

Our call centre is operated by FM Outsource. If you contact us by phone, we will use the personal data you provide for the purposes of booking an appointment or handling any queries you may have.

4.3 Any personal data we obtain as part of the Services will be kept in accordance with our statutory obligations.

5. Price and payment

5.1 We are required to inform patients of the costs of treatments before consultations. We will ensure that our prices for consultations, diagnosis and treatment are clearly set out on our website. All prices quoted are inclusive of VAT (where applicable). Any treatment will be paid for at the health clinic or pharmacy after your consultation. NHS Services are free of charge to eligible patients. Please speak to a member of staff at the health centre or pharmacy for more details.

5.2 It is possible that, despite our best efforts, some of the Services listed on the Site may be incorrectly priced. We are under no obligation to provide Services to you at the incorrect price if the pricing error is obvious.

5.3 From time to time, due to circumstances beyond our control, appointments made may be subject to change by us at short notice. Where possible efforts will be made to provide a suitable alternative and we will contact you using the details you provided when you made the booking. We will not be liable for any costs incurred as a result of appointment cancellations.

6. Our liability

6.1 We are under a legal duty to supply Services that are in conformity with the contract. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses). We cannot and are not liable for any damages which results from a failure by you to provide complete, truthful and accurate information to the nurse and/or pharmacist during your consultation.

6.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

6.3 Nothing in this section 5 or elsewhere in our Terms & Conditions affects your statutory legal rights.

7. Notices

7.1 Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.

8. Events outside our control

8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

9. General

9.1 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.

9.2 We reserve the right to change these Terms & Conditions at any time. The new version will be posted on this website and will take effect immediately upon posting. If you use the website after the new terms and conditions have come into effect, you will be indicating your agreement to be bound by the new terms and conditions.

9.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

9.4 You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

10. Contact Us

10.1 If you have any questions with regards to the Site or any Services, please feel free to Contact Us. If you need urgent medical advice then please contact your usual healthcare provider or call NHS 111.