FAQ Menu

From Wednesday 23rd December 2020, customers from Northern Ireland will not be able to purchase pharmacy only items from our website. This is because of the EU protocols that are being introduced from January 2021. Please consider these restrictions when adding items to your basket as they may be automatically removed.

To enable us to still fulfil orders to Northern Ireland following Brexit, we are fulfilling all orders from within Northern Ireland. This means that some products are currently unable to be delivered. We hope to have the full range back soon.

We recently changed our checkout experience and PayPal is no longer available. This change enables us to improve and simplify the ordering process for our customers, and to invest in further improvements to the website. You can still pay securely with your credit/debit card, and ApplePay on Apple devices.

As there is a price difference in the delivery options we offer, we’re not able to change the delivery option once an order is placed.

Once an order has been placed, we’re unable to amend it.

Once an order has been placed, it cannot be amended but if you contact our Customer Team via our Contact Us hub before it’s dispatched, we can cancel your order and you can place a new order with the correct address details.

For offers where you 'Buy one get one free' or get '3 for 2', you must add the 'free' product to your basket just like you would in store. The discount will then be calculated at the "checkout" page and based on the cheapest item(s) selected.

For any offers where you receive a ‘gift with purchases’, the gift will automatically be added to your basket- as long as the product you choose qualifies. You don’t need to add the gift yourself.

Our free gifts are very popular, and while we try to make sure our website has enough for everyone, there are times when we run out. These free gifts are all subject to availability.

Vouchers codes can be entered at the “My Basket” stage of your order by entering your promotional code into the “Voucher code” box.

Make sure you enter the codes as it appears on the offer as they are case and space sensitive.

These codes can’t be used with any other offers and can only be used once per customer.

You can only add Voucher codes at the time of placing an order.

Please make sure your card details are entered exactly as they are written on your card. Please also make sure that when entering your card and billing details, you only use numbers and letters- our payment system will not accept punctuation or characters like / “ ⋅ ∧ _ − ⁄ ¸ > ; £ ∗ [ <

We do not accept American Express cards.

Definitely, It would be great if you could tell us exactly what error messages you see, please contact our Customer Team via our Contact Us hub and one of the team will be able to help you

We're currently looking into this as an option but not yet, so keep checking back with us for updates on this.

Superdrug gift cards can be used in store and our website. You can check your gift card balance here

Our Superdrug digital Gift cards can be used in store or online and can be purchased here.

To find out how to activate your student discount, please visit Student Discount.

You can change the quantity or remove items in your basket just by clicking on ‘My Basket’ at the top right of website.

Once in the ‘My Basket’, you remove any of the items or change the quantity at the side of each product. Once you have made your changes, click on ‘Update Basket’ to make sure the changes are updated.

We receive regular deliveries and most items are back in stock within two weeks.

Click on the ‘email me when in stock’ under the product and we’ll drop you an email as soon as we have more stock in. You do need to be signed into your Superdrug account for this to work.

Yes, we like to think of our website as one of our stores. However, we do hold special exclusive online only offers and these should be highlighted on our website as exclusives.

All you need to do is type in a keyword, brand or product type in the search box at the top right of the screen in every page.

To find out if you qualify for VAT relief, click here.

Some of the products we sell are subject to age restrictions imposed by law. Each of these products will state the restriction on the specific product page and you will not be able to complete your order unless you sign in and we can verify you meet the age requirements.

You can pick up a Health & Beautycard in any Superdrug store in the UK and Ireland. Find your nearest store here.

If you have a smart phone, you can install the Superdrug app and use the digital Health & Beautycard instead. The app is available for smart phones via the App Store or Google play and It doesn’t matter if you already have a card, all you have to do is register your existing card number on the app and you’re ready to go. Find out more here.

You can find more information or create a digital Health & Beautycard here.

As soon as you have you’ve registered your Health & Beautycard you can start earning points on it straight away.

The quickest and easiest way to register your card is online at www.superdrug.com/beautycard

Yes, just contact our Customer Team via our Contact Us hub and they will be able to arrange for someone to call you.

By giving us your personal details such as name and date of birth, it helps us to make sure we're sending you the offers, news and recommendations that we think fit you best.

We do take your privacy and the protection of your personal information very seriously though, so please see our privacy policy for more information.

You can opt out of receiving marketing emails from us "My Account" section of our website

You can also opt out using the 'unsubscribe link' at the bottom of every marketing email we send or contact our Customer Team via our Contact Us hub

It’s easy to earn points- you will earn 1 point for every £1/€1 you spend in store and online at superdrug.com.

To earn points in store, just present your Health & Beautycard or your registered Superdrug app to the cashier when you are paying and your points will be added to your account straight away.

To earn points online, make sure you’re logged on to your Superdrug account that has your registered Health & Beautycard linked. As long as your card has been registered online then your points will automatically be added once your order is dispatched.

You can earn points on nearly everything in store and online, but there are a few exceptions: stamps, mobile top-up, prescription medicines, infant milk formula and the purchase of gift cards.

Your points balance will be updated and printed on the bottom of your receipt every time you shop in store.

You can also check how many points you have online (once you’ve registered your Health & Beautycard at www.superdrug.com/beautycard) by logging into your Superdrug account.

If you’ve registered your Health & Beautycard on the Superdrug app, you will be able to see your points balance live after every transaction (for website purchases your points are updated once the order is dispatched)

For store purchases, your points will be updated straight away. For online purchases, your points will only be added to your account once your order has been dispatched.

If you still think that you may be missing some points then contact our Customer Team via our Contact Us hub

You can claim your points using our online form. You'll need to have your receipt to hand.

You can use your points at any time and they are valid for 24 months (from the date they are earned). The exception to this is if you haven't used your Health & Beautycard in the last 12 months, if this is the case then we will consider that you have left the Health & Beautycard scheme and your account will automatically be closed and the points will expire.

Definitely, all you need to do us hand your valid Student ID along with your Health & Beautycard over to the cashier and you'll receive 10% discount off the total value of your shopping basket.

You'll earn 1 point for every £1/€1 that you actually pay (after your discount). To find out how to activate your student discount for online orders, please visit our Student Discount hub.

Firstly make sure your Health & Beautycard card is registered. The easiest and fastest way to register is online at www.superdrug.com/beautycard.
Every 100 points are worth £1 for you to spend in store or online at Superdrug.com,

You can spend your points in multiples of 100.

For example, if you are buying a moisturiser that costs £3.50 and you have 420 points then you can choose to spend either: 100 points (worth £1), 200 points (worth £2) or 300 points (worth £3). You can then pay the difference in cash or using your normal payment card.

To spend points in store, just hand your Health & Beautycard (or the app on your phone) to the cashier. Let the cashier know how many points you want to use when paying and they’ll do the rest for you.

To spend your points online at Superdrug.com, add your items to your basket and head to the checkout. When you reach the payment page, choose to pay with points and select how many you would like to use from the dropdown menu.

You can spend your points on nearly anything in store, but there are a few exceptions: stamps, mobile top-up, prescription medicines, infant milk formula and the purchase of gift cards.

The quickest and easiest way to update your details is online once you have registered your card at www.superdrug.com/beautycard

Simply login to 'My Account' and choose what details you want to update.

You can also contact our Customer Team via our Contact Us hub

All you need to do is contact our Customer Team via our Contact Us hub and we can put a block on your account to stop anyone else from spending your points.

You can then just pick up a new Health & Beautycard in store, login in to your account and update and update it with your new card number here.

We can transfer any of the unspent points from your old card to your new card

Terms and conditions can be viewed in full here.

We take protection of your personal information very seriously and will never share your details with any third parties to allow them to send you marketing. For more information, please view our privacy policy.

We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) and the Republic of Ireland.

At the moment we are only able to deliver using our Standard Delivery option for the Isle of Wight, Channel Islands, Scottish Islands, Republic of Ireland and BFPO addresses.

We’re unable to process orders containing flammable products like aerosols to Northern Ireland, Channel Islands, Scottish Islands, the Republic of Ireland or BFPO addresses.

Full details about our delivery options can be found on our Delivery Information page.

We can deliver to BFPO addresses in the UK using our Standard Delivery option. Next Day delivery isn’t yet available to BFPO addresses but keep an eye on our website for any changes with this.

BFPO address located in the UK are unable to not accept any orders containing aerosols or flammable products.

Full details about our delivery options can be found on our Delivery Information page.

We can deliver addresses in the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) and the Republic of Ireland; we can also deliver your parcels to any of ours stores. We do not deliver to PO Boxes.

Full details about our delivery options can be found on our Delivery Information page.

Full details about our delivery options can be found on our Delivery Information page.

Yes we do. All the details including how to qualify are on our Delivery Information page.

Tracking your order is easy, once it’s dispatched we will send you an email that will have a link to the tracking website.

You can also log in to ‘My Account’ and track your order once it’s been dispatched via your ‘Order History’, under my account in the header.

If your order hasn't arrived on the expected date, please contact our Customer Team via our Contact Us hub

There may be times when we’ll need to send out your order in more than one box- so it’s possible they will arrive at different times.

We will let you know once your order is dispatched and you’ll be able to see on the dispatch email how many boxes and what is in each one. The dispatch email will also have a link to each of the box’s own tracking so you can keep an eye on your order’s movements.

You can see this when you log in to ‘My Account’. If your order has been split into more than one box, you can see exactly what is in box and track each box via your ‘Order History’ once your order has been dispatched.

If for any reason your product arrives faulty or damaged, please contact our Customer Team via our Contact Us hub

If we send you the wrong product, please contact our Customer Team via our Contact Us hub

On very rare occasions, we have to cancel items from orders due to stock levels not being as expected or where the item may have been damaged. This doesn’t happen very often and we will always drop you an email to let you know.

You can now pick your order up from over 800 Superdrug stores. Click here to find your nearest store.

Full details about our delivery options can be found on our Delivery Information page.

Our standard order and collect delivery is 100% FREE

Full details about our delivery options can be found on our Delivery Information page.

You order will be available for collection in your chosen Superdrug store within 3 working days of placing your order (excludes weekends and bank holidays.)

You will be sent 3 emails: Order Confirmation, Dispatch Confirmation and Ready for Collection. Please wait for your ‘Ready for Collection’ e-mail, before heading down to your store.

If you haven’t received these emails, please check your junk mail folder in case they’ve ended up there. You can also contact our Customer Team via our Contact Us hub and we can check for you.

All you need is your proof of purchase (your email confirmation) printed or on your phone and proof of ID.

You can use of the below items as your proof of ID

• Photo ID - passport, driving license, freedom pass
• Bank or Credit card

Absolutely, if someone else will be collecting your order for you, all they’ll need to bring with them is your proof of purchase (your order email confirmation) and proof of their ID.

They can use of the below items as proof of ID

• Photo ID - passport, driving license, freedom pass
• Bank or Credit card

We can only hand over your order to them once the above items have been provided.

We will keep your order in store for 21 days. If you don’t collect it during this time, we’ll just send it back to our warehouse and you’ll refunded (Please allow up to 14 days for this credit to appear on your debit/credit card or PayPal account).

We hope you’ll love your Superdrug order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.

This excludes the following:

• perishable items (e.g. food and baby milk)
• medicines
• items personalised for you
• sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Returned items must be unused and in their original packaging. This excludes the Superdrug Own Brand 100% Satisfaction Guarantee.

Please see our Returns and Refunds information page for details on how to return your products to us.

Absolutely, this is the quickest way to get your refund. Please see our Returns and Refunds information page for details on how to return your products to us.

We hope you’ll love your Superdrug order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.

This excludes the following:

• perishable items (e.g. food and baby milk)
• medicines
• items personalised for you
• sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Returned items must be unused and in their original packaging. This excludes the Superdrug Own Brand 100% Satisfaction Guarantee.

If you haven’t received this, please check your junk mail folder in case it’s ended up there. You can also just contact our Customer Team via our Contact Us hub and we can check for you.

We hope you’ll love your Superdrug order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.

This excludes the following:

• perishable items (e.g. food and baby milk)
• medicines
• items personalised for you
• sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Returned items must be unused and in their original packaging. This excludes the Superdrug Own Brand 100% Satisfaction Guarantee.

Please see our Returns and Refunds information page for details on how to return your products to us.

Some of the products we sell are sent our directly from our suppliers. If your products were supplied by a 3rd party, you'll receive a document labelled ‘Returns Information’ with your order.

Please check the ‘Returns Information’ document and follow the steps to return the product directly to the 3rd party supplier.

Our stores are unable to accept these returns as Superdrug do not handle products directly.

We hope you’ll love your Superdrug order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.

This excludes the following:

• perishable items (e.g. food and baby milk)
• medicines
• items personalised for you
• sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Returned items must be unused and in their original packaging. This excludes the Superdrug Own Brand 100% Satisfaction Guarantee.

Please see our Returns and Refunds information page for details on how to return your products to us.

We hope you’ll love your Superdrug order but if you want to return any of it back to any of our stores, we will happily refund you for any of the items you return to us in an unused and resalable condition within 28 days of receipt.

This excludes the following:

• perishable items (e.g. food and baby milk)
• medicines
• items personalised for you
• sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

Returned items must be unused and in their original packaging. This excludes the Superdrug Own Brand 100% Satisfaction Guarantee.

Please see our Returns and Refunds information page for details on how to return your products to us.

As a guide you should receive your refund within 14 days of us receiving it at our warehouse.

If returned to a store, your refund is immediate and you will receive the funds back in to your account within 5 working days.

Once your refund has been processed we will send you a 'Refund Confirmation' e-mail. by clicking here.

We will only refund using the same method you originally used to pay for your purchase, (including where this was via Health & Beautycard).

Refunds cannot be processed if your Credit or Debit card has expired, if this happens please is contact our Customer Team via our Contact Us hub and we will be able to send you with a cheque

Check the spelling of your email address and your password. Passwords are case sensitive.

If you are still unable to log in please see here for more information on how to request a new password.

All you need to do is use the ‘Forgotten Password’ link under the login details. You will need to enter your e-mail address and a new password will be sent to you so you can log in.

Just log in to ‘My Account’ at Superdrug.com. Once signed in you will be able to change your address details, password and e-mail address in your account settings.

All you need to do is log in to ‘My Account’ at Superdrug.com and you will be able to change your "communication options" in your account settings.

Alternatively, there is an “unsubscribe” link at the bottom of all the marketing e-mails we send.

Just contact our Customer Team via our Contact Us hub and they will do this for you.

At Superdrug, raising money for charity is really important to us and we receive many requests for donations and raffle prizes from equally deserving charities and causes. It would be impossible to fairly choose who receives support and who doesn’t so we focus all of our activity on the charity that we are currently partnered with.

We always work with national charities, so they’re relevant to our colleagues as well as our customers and over the past few years we’ve worked with charities like the Prince's Trust, the Institute of Cancer Research, Teenage Cancer Trust, NSPCC and we’re currently partnered Marie Curie.

Superdrug is against animal testing and we welcome the Government’s initiative to stop the testing of finished cosmetic-products on animals. We look forward to the day when the ban can be extended to all cosmetic and toiletry products and ingredients.

We do not test any of our own brand products or their ingredients on animals, nor do we commission, via third parties, testing of our products on animals.

Superdrug is a member of the 'Cruelty free International' and all of our own brand products are certified cruelty free under the Cruelty Free International Leaping Bunny programme.

You’ll love our Own Brand range.

We’re sure of it! So sure, in fact, that we’re offering a 100% Happiness Guarantee.

So if you’re not 100% happy with your product, we’ll give you a full refund and 25% off your next Own Brand buy. No quibbling, no fuss.

See our 100% Happiness Guarantee page for the terms and conditions.

Superdrug has a cosmetic and skincare range called B. which is BUAV approved, Paraben free and also suitable for Vegetarians and Vegans. Click here for more information

This range can be purchased in selected stores and is also available on Superdrug.com

Log in with your Superdrug.com username and password and your card will automatically be added.

Log in with your Superdrug.com username and password. You will then be prompted to add a Health & Beautycard. Choose “Attach your Health & Beautycard” and enter the card details. The card will then be added (to both the App and your Superdrug.com account)

Log in with your Superdrug.com username and password, you will then be prompted to add a Health & Beautycard, choose “Create a digital Health & Beautycard”. Created card will then be added (to both App AND Superdrug.com account)

Select “create new account” from the first screen or from My Profile in the “More” section, follow the prompts to create an account and add a physical or digital card. This will create the App account and Superdrug.com account.

No, the app functions are tailored to give the user access to features specific to members, therefore a user can use as Guest or a member, but not as an “eShopper” (non Health & Beautycard holder)

Please contact our Customer Team via our Contact Us hub and they will help you

Your email address already is registered to an existing Superdrug.com account. Choose “Log in with your Superdrug.com account” and log in using these credentials or select “Forgot password” to reset your password.

Your Health & Beautycard already is associated to an existing Superdrug.com account. The partially masked email address is a hint of the existing email address registered. Please log into the app using this account.

Tapping the QR code on the home screen or selecting “My Health & Beautycard” in the “More” section will display the full screen code to scan, as well as your card number.

Simply update the email in the App to your preferred contact email address to correct the issue.

Your Superdrug App account and Superdrug.com account are the same, so if your email address is changed in the App, this is the email address you should use on Superdrug.com. therefore is the Address is changeSimilarly, if you change your email address on Superdrug.com then that email address should be used in the App.

Yes, as with your email address, any changes in the App are immediately reflected on Superdrug.com and also any changes made on Superdrug.com are shown in the App.

We have now switched off the previous version of the Superdrug app so you will no longer be able to use this in store to collect points. Don’t worry, your Health & Beautycard points will still be registered to your card. You can download the new Superdrug app for free now – just search “Superdrug” on the App Store or Google Play.